Terms & Conditions
Terms for using the BusVoyager B2B booking platform.
BusVoyager (busvoyager.com) is a business-to-business bus ticket booking platform owned and operated by Global Connection, Block F-302, City Centre, Uttorayan, Matigara, Siliguri, West Bengal 734010, India. By registering as an agent or using this platform, you agree to these Terms & Conditions.
Services
BusVoyager lets registered travel agents search live bus trips, select seats, book and print tickets, cancel tickets, and manage a prepaid agent wallet. Bus services are operated by independent bus operators. Seats, fares and schedules are supplied by the operators through their booking systems and may change without notice.
Agent Accounts
- Agent accounts are created and approved by Global Connection. You must provide accurate business and contact details.
- You are responsible for keeping your login details secure and for all bookings made from your account.
- Global Connection may suspend or close an account that is misused, used fraudulently, or breaches these terms.
Agent Wallet
- Tickets are paid from the agent's prepaid wallet. The wallet can be recharged online through Razorpay or by Global Connection on request.
- The wallet balance is shown in Indian Rupees (INR) and is used only to pay for bookings on BusVoyager.
- The amount deducted for each ticket, including GST and the agent's commission, is shown before the booking is confirmed.
- Wallet recharges and refunds are governed by our Refund & Cancellation Policy.
Bookings and Tickets
- A ticket is confirmed only when a PNR is issued by the bus operator and shown on the ticket.
- The agent must enter correct passenger details (name, age, gender, mobile) for each seat.
- Passengers must carry the ticket and a valid photo ID and report at the boarding point at least 15 minutes before departure.
- Operator rules printed on the ticket (luggage, seat allocation, conduct, child fares) apply to every journey.
Cancellations
Tickets can be cancelled fully or seat by seat through the agent portal, subject to the operator's cancellation charges. Details are in our Refund & Cancellation Policy.
Operator Responsibility
Global Connection acts as a booking intermediary. The bus operator is responsible for the journey, including departure times, vehicle, seating, delays, breakdowns and conduct on board. If an operator cancels or changes a service, we will help the agent with a refund or alternative as per the operator's policy.
Pricing and Taxes
Fares are set by the operators. GST and other applicable charges are added as shown on the fare breakup before booking. Global Connection may change agent commission rates with notice to the agent.
Limitation of Liability
Global Connection is not liable for losses arising from operator delays, cancellations, incorrect passenger details entered by the agent, or events beyond our reasonable control. Our liability for any booking is limited to the amount paid for that booking.
Governing Law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Siliguri, West Bengal.
Contact
Global Connection, Block F-302, City Centre, Uttorayan, Matigara, Siliguri, West Bengal 734010
Phone: +91 9434019880 · Office: +91 353 2576877
Email: info@eastern-himalaya.com
Last updated: 1 October 2026