Refund & Cancellation Policy

How ticket cancellations and refunds work on BusVoyager.

This policy applies to bus tickets booked and wallet recharges made on busvoyager.com, a B2B booking platform operated by Global Connection, Siliguri, West Bengal.

Cancelling a Ticket

• Agents can cancel a confirmed ticket from the agent portal (Recent Bookings → Cancel).
• A full ticket or individual seats can be cancelled. Seats that are not cancelled remain confirmed.
• The cancellation charge and refund amount are shown before the agent confirms the cancellation.
• Tickets cannot be cancelled after the bus departure time.

Cancellation Charges

Charges are set by the bus operator. Unless the ticket shows different operator terms, the following applies per seat:

• More than 24 hours before departure: 25% of the fare is deducted, 75% is refunded.
• Between 12 and 24 hours before departure: 50% is deducted, 50% is refunded.
• Within 12 hours of departure: 100% is deducted, no refund.
• After departure: cancellation is not possible.

The exact charges for each ticket are printed on the ticket and shown at the time of cancellation.

Ticket Refunds

• The refundable amount is credited to the agent's BusVoyager wallet immediately after the cancellation is confirmed by the operator.
• The refund never exceeds the amount deducted from the wallet for the cancelled seat(s).
• If a booking fails after the wallet was debited (for example, the operator could not issue the ticket), the full amount is reversed to the wallet automatically.
• If the operator cancels the service, the full fare for the affected seats is refunded to the wallet.

Wallet Recharges

• Wallet recharges made through Razorpay are credited to the agent wallet once the payment is successful.
• If money is debited from your bank or card but the wallet is not credited, the payment is automatically refunded by Razorpay to the original payment method, normally within 5–7 working days.
• An unused wallet balance can be refunded to the agent's registered bank account on written request to Global Connection. Requests are processed within 7 working days after verification.

No Shipping

BusVoyager sells digital bus tickets only. Tickets are delivered instantly as a printable PDF in the agent portal; nothing is shipped physically.

Contact for Refunds

Global Connection, Block F-302, City Centre, Uttorayan, Matigara, Siliguri, West Bengal 734010
Phone: +91 9434019880 · Office: +91 353 2576877
Email: info@eastern-himalaya.com

Last updated: 1 October 2026